We use a ticketing system called Connectwise, this turns emails in to tickets for the engineers to work on and deal with your issue. If you need urgent support then we recommend users to call in on our direct number, we will create the ticket and work on solving your issue. All tickets are logged and you will be provided with a ticket number which you can reference when requesting more information. We also provide our clients with the ability to login to their own portal to view and check on all tickets, open and closed, for your company.

Yes we can, we like to understand what you are looking to achieve and then look at all options including a virtual/hosted option so you can be clear on the right solution for your business.

 One of the biggest benefits of managed IT services is the cost savings that businesses experience by making business IT support costs more predictable and manageable. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, and state-of-the-art cloud storage and hosting.